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RECEIVING A VAR DELIVERY

Receiving your VAR order is a crucial step in setting up your repair workshop. Below, you will find important information to ensure a smooth delivery process.
L’article L133-3 du Code de Commerce donne la responsabilité de la réception au destinataire : 
La réception des objets transportés éteint toute action contre le voiturier pour avarie ou perte partielle si dans les trois jours, non compris les jours fériés, qui suivent celui de cette réception, le destinataire n'a pas notifié au voiturier, par acte extrajudiciaire ou par lettre recommandée, sa protestation motivée.
 
Si dans le délai ci-dessus prévu il est formé une demande d'expertise en application de l'article L. 133-4, cette demande vaut protestation sans qu'il soit nécessaire de procéder comme il est dit au premier alinéa.
 
Toutes stipulations contraires sont nulles et de nul effet. Cette dernière disposition n'est pas applicable aux transports internationaux.
Any delivery that has not been subject to specific and detailed reservations on the transport receipt will be considered irrevocably ACCEPTED by the customer.
Your merchandise has traveled under your responsibility, and it is your responsibility to inspect and verify it before accepting the delivery in the presence of the driver. 
You have the right to request 30 minutes of availability from the driver to conduct your inspections and verifications.
 
Check in the presence of the driver :
  • The visual appearance of the pallet, 
  • The number of parcel,
  • The condition of each parcel and packaging,
  • The content of the parcels and packagings.
When your packages are not accessible and/or protected by film, you must unwrap your packaging to confirm the condition of each of your cartons and packaging.
 
Perform these checks systematically, especially :
  • In case of a crushed carton (a creased carton = damaged merchandise),
  • In case of a perforated carton,
  • In case of an open carton,
  • Or simply in case of doubts.
You can take photos of your delivery to support your claim with the carrier. 
In case of damage, missing packages, or missing references, it is your responsibility to issue reservations that are as specific and detailed as possible. These reservations must be :
  • Written on the transport receipt, 
  • Dated with the name and address of the sender, 
  • Quantitative (indicate the number of damaged packages), 
  • Detailed (specify the location and type of damage), 
  • Precise (identify the name and commercial reference of the damaged item, the package number...), 
  • Sent to the carrier within 3 days by registered mail.
The registered mail will include the information stated on the transport letter, a copy of the transport letter, and may be supplemented with photos. 
These reservations are mandatory for any claim in case of damage noted upon delivery.
 
No after-sales service (SAV) will be possible in the absence of written, specific, and detailed reservations on the transport receipt.

EXAMPLE OF UNACCEPTABLE RESERVATION

  • Subject to unpacking 
  • Subject to inspection 
  • Open package 
  • Damaged carton 
  • Traces of impact 
  • Missing package 

EXAMPLE OF ACCEPTABLE RESERVATION

  • The cardboard packaging of the lower 7-drawer unit MO-52205 has creases on the left side. After opening with the driver, the unit is unusable. 
  • Package 2/3 of Expert Workshop Kit KO-91521 has holes on the top. After inspection with the driver, references XX-00000 and XX-00000 are unusable. 
  • The cardboard packaging of the PR-90100 repair stand has traces of impacts along its length. After inspection with the driver, the stand is unusable.
 
SECURED PAYMENT
Credit card, Bank transfer
QUICK SHIPMENT
DPD, Truck, UPS
Contact-us
02.37.33.37.10 - contact@vartools.com
ASSISTANCE
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